OOPbuy Spreadsheet Help Center
Everything you need to buy through the OOPbuy Spreadsheet, in plain English — from finding a link to receiving your parcel. Independent, with no upsell.
New to buying through an agent? The OOPbuy Spreadsheet is simply a big, categorised list of products; OOPbuy is the agent that buys each item for you, stores it in its China warehouse, and ships a combined parcel to your country. This Help Center gathers the deep-reference articles — orders, payment, customs, shipping limits, warehouse services, tracking and refunds — while the Guides library walks you through each step in order.
If you are not sure where to begin, start with the box below, then browse by topic.
Start here
- Brand new? Read What Is OOPbuy? first.
- Ready to order? Follow How to Place an Order.
- Worried about cost? See Fees Explained before you submit a parcel.
- Just browsing products? Open the Spreadsheet.
Browse by topic
Orders & Purchasing
Order statuses, timing, fees, gifts and consolidation.
Read →Payment, Recharge & Withdrawal
Methods, top-up timing, withdrawals and refunds.
Read →Declaration & Customs
Declaration methods, tariff thresholds and VAT.
Read →Shipping Restrictions
What you can, can't and shouldn't ship.
Read →Warehouse Services
Fine photos, rehearsal packing, extended storage.
Read →Logistics & Tracking
Tracking, delays and receiving your parcel.
Read →Returns & Refunds
The 5-day return window, eligibility and fees.
Read →Guides, FAQ and shipping
New to OOPbuy?
Start with what an agent is and how the Spreadsheet works.
Get started →All Guides
The full step-by-step tutorial library, start to finish.
Browse guides →FAQ
Short answers to the most-asked questions.
Read FAQ →Shipping Lines
Compare speed, cost and weight bands.
Compare lines →Ready to browse?
Open the OOPbuy Spreadsheet and start finding products, or read a guide first.