Where to track

After a parcel ships, log in and open User Center > My Package, choose the parcel, and view Logistics Details for the latest status.

OOPbuy My Waybill list showing shipped parcels with tracking numbers and logistics status
Your shipped parcels appear under My Package / My Waybill, each with its tracking number and current logistics status. Open one to see the full Logistics Details timeline.

Why tracking sometimes stalls

  • No movement right after dispatch: some lines only post the first tracking event about 3 days after the parcel is sent. This is normal — give it a little time.
  • One scan, then silence: after the first online event, the next update appears once the carrier picks up and scans the parcel. Depending on the route this can take 3–10 days.

For lines that update slowly, OOPbuy shows a reminder beneath the relevant parcel so you know what to expect.

Receiving your parcel

The receiving stage is the most important moment for protecting yourself:

  1. Before signing, check the outer packaging and seal are intact and there's no obvious weight difference.
  2. Whether or not there's visible damage, inspect in front of the courier, note anything on the waybill before signing — and refuse delivery outright if there's a problem.
  3. If a parcel you didn't open in front of the courier turns out damaged or short, keep the outer box (including the sealing tape) and report to the local post office within 2 days of signing, with the invoice and photos. Contact OOPbuy support, who can help apply for compensation.
  4. Normal receipt of the goods ends the transport process — OOPbuy isn't responsible for issues that arise after a parcel is signed for and accepted as normal.

What compensation does & doesn't cover

If you didn't buy insurance, claims are limited. Key exclusions:

  • Fragile and easily-damaged items qualify for loss claims only, not damage claims, even if reinforced.
  • Dangerous and prohibited goods (compressed/liquefied gas, flammable liquids, corrosives, etc.) aren't eligible.
  • Losses from natural wear, inherent defects or market price changes aren't covered.
  • Force majeure — severe weather, lightning, tsunami, earthquake, flood — isn't covered.
  • Delays caused by weather or customs clearance time aren't compensated.
  • If customs needs you to cooperate (for example paying duty) and you refuse, any resulting loss is on you.

See declaration & customs for clearance details and the insurance option.

Frequently asked questions

How long does international transit usually take?
It depends on the line and destination — economy lines are slower, premium air faster. Compare options on the shipping page. Tracking updates can lag the parcel's real position by a few days.
The tracking says delivered but I don't have it. What do I do?
Check with neighbours and your local carrier first, then contact OOPbuy with the parcel number. Reporting quickly (and within any post-office window) gives the best chance of a resolution.
Should I buy insurance?
For valuable or fragile parcels it's worth considering, since uninsured claims are limited as listed above. The insurance option appears at parcel submission.