Where to track
After a parcel ships, log in and open User Center > My Package, choose the parcel, and view Logistics Details for the latest status.
Why tracking sometimes stalls
- No movement right after dispatch: some lines only post the first tracking event about 3 days after the parcel is sent. This is normal — give it a little time.
- One scan, then silence: after the first online event, the next update appears once the carrier picks up and scans the parcel. Depending on the route this can take 3–10 days.
For lines that update slowly, OOPbuy shows a reminder beneath the relevant parcel so you know what to expect.
Receiving your parcel
The receiving stage is the most important moment for protecting yourself:
- Before signing, check the outer packaging and seal are intact and there's no obvious weight difference.
- Whether or not there's visible damage, inspect in front of the courier, note anything on the waybill before signing — and refuse delivery outright if there's a problem.
- If a parcel you didn't open in front of the courier turns out damaged or short, keep the outer box (including the sealing tape) and report to the local post office within 2 days of signing, with the invoice and photos. Contact OOPbuy support, who can help apply for compensation.
- Normal receipt of the goods ends the transport process — OOPbuy isn't responsible for issues that arise after a parcel is signed for and accepted as normal.
Receiving-day checklist
- Check the outer box and seal are intact before you sign.
- Weigh it in your hand — an obvious weight difference is a warning sign.
- Open and inspect in front of the courier wherever you can.
- Note any damage on the waybill before signing; refuse delivery if it's clearly damaged.
- If a problem shows up later, keep the box and tape and report within 2 days of signing.
What compensation does & doesn't cover
If you didn't buy insurance, claims are limited. Key exclusions:
- Fragile and easily-damaged items qualify for loss claims only, not damage claims, even if reinforced.
- Dangerous and prohibited goods (compressed/liquefied gas, flammable liquids, corrosives, etc.) aren't eligible.
- Losses from natural wear, inherent defects or market price changes aren't covered.
- Force majeure — severe weather, lightning, tsunami, earthquake, flood — isn't covered.
- Delays caused by weather or customs clearance time aren't compensated.
- If customs needs you to cooperate (for example paying duty) and you refuse, any resulting loss is on you.
See declaration & customs for clearance details and the insurance option.
| Situation | Uninsured | With insurance |
|---|---|---|
| Parcel lost in transit | Limited claim only | Covered up to the insured value |
| Ordinary item damaged | Limited claim only | Damage may be claimable |
| Fragile item damaged | Not covered (loss only) | Loss covered; damage still excluded |
| Prohibited / dangerous goods | Not eligible | Not eligible |
| Delay from weather or customs | Not compensated | Not compensated |
Qualitative summary only — the insurance option and its exact terms appear at parcel submission. Fragile-item damage is excluded either way.
Frequently asked questions
How long does international transit usually take?
It depends on the line and destination — economy lines are slower, premium air faster. Compare options on the shipping page. Tracking updates can lag the parcel's real position by a few days.
The tracking says delivered but I don't have it. What do I do?
Check with neighbours and your local carrier first, then contact OOPbuy with the parcel number. Reporting quickly (and within any post-office window) gives the best chance of a resolution.
Should I buy insurance?
For valuable or fragile parcels it's worth considering, since uninsured claims are limited as listed above. The insurance option appears at parcel submission.