How long is the OOPbuy return window?

You have 5 days (120 hours) to request a no-reason return or exchange, counted from the next full hour after the item is marked Stored in Warehouse. Requests made after that window may not be accepted.

Which products cannot be returned?

Custom-made items, products with tags or packaging removed at your request, second-hand goods, items bought outside mainland China, underwear and socks, adult products, food, and bundles of 15 or more books are not covered by the no-reason return service.

Who pays for a return or exchange?

If you return for a personal reason, you cover shipping back to the seller, the return shipping, and a 5 CNY service fee. Regular users get the first return or exchange each month with the service fee waived. If the seller or domestic transport is at fault, you do not pay.

My order is not eligible but the item has a problem. What now?

OOPbuy checks with the seller and looks for a solution. If there is a genuine quality issue, OOPbuy helps protect your rights even when the no-reason return policy does not apply.

OOPbuy Returns & Refunds — 5-Day Return Service

Every order you place through the OOPbuy Spreadsheet is checked at OOPbuy's warehouse before it ships abroad — and it comes with a 5-day no-reason return window. Here is exactly how that window works, what qualifies, and who pays.

What the 5-Day No-Reason Return Service is

The 5-Day No-Reason Return Service lets you return or exchange a product after it reaches OOPbuy's warehouse, even if there is nothing wrong with it. The clock starts at the next full hour after the order shows Stored in Warehouse and runs for 120 hours. Because OOPbuy inspects items before they leave China, you get to decide while the product is still in the warehouse — not after it has crossed a border.

Which products qualify

Items split into two groups. If the seller offers no-reason returns and the goods come back within 5 days, new and resalable, you are covered. The list below shows the common cases that are not covered.

No-reason return	Examples
Supported	Most standard items where the seller allows returns and the goods stay new and resalable.
Not supported	Custom / made-to-order items; products with tags, packaging or accessories removed at your request; second-hand goods; items bought outside mainland China (incl. Hong Kong & Macau); underwear, socks and leggings; adult products; food; bundles of 15 or more books; anything the seller separately excludes.

Opened products are only returnable if they still meet the Special Integrity Standards below.

How to request a return or exchange

After the status changes to Stored in Warehouse, open the order and start a no-reason return or exchange within the 5-day (120-hour) window. Make sure your account balance can cover the fees before you submit — the request needs them to proceed.

Service fees

Return (personal reason): shipping back to the seller + return shipping + a 5 CNY service fee.
Exchange (personal reason): shipping to the seller + the seller's second shipment + a 5 CNY service fee.
Not your fault: if the reason is not caused by you, you do not pay the return or exchange cost.

Regular users get the first return or exchange each month with the service fee waived. If the item was originally free-shipping, the original shipping still has to be reimbursed to the seller when you return or exchange it.

Who is responsible

Pick the reason that matches your situation — it decides who pays.

Responsible party	Typical situations	Who pays
You (customer)	Changed your mind; ordered the wrong item; shipping turned out higher than your budget; you felt the item didn't match the photo but the seller is confirmed to have no quality issue.	You cover return shipping + 5 CNY service fee (first one each month free).
Seller	Wrong item sent (wrong colour, size or product); genuine quality problems such as holes or stains.	You pay nothing.
Other	Item damaged during domestic transport before it reached the warehouse.	You pay nothing.

Notes before you file

Refunds are based on the actual price you paid for the product.
Returns and exchanges still need the seller's approval.
Keep enough balance to cover shipping and service fees, or the request can't go through.
Some categories have Special Integrity Standards (below); if they aren't met, the no-return rule applies.
For international orders, you are responsible for getting the product back to OOPbuy's China warehouse and for any customs, tax or other charges. Items must be in original condition and packaging, and refunds are issued after the returned goods are verified.

Special Integrity Standards

Sealed or sensitive categories are only returnable if the original seals are intact. The seal is the wrap or sticker applied by the manufacturer.

View the full Special Integrity Standards table

Category	Standard for return
New sneakers	Anti-theft clasp (if any) and the anti-damage sticker are uncut, unremoved and fully functional.
Detergent / tampon / paper / fragrance	Any one-time seal on the personal-care item stays sealed.
Hair care / wig	Any one-time seal stays sealed.
Skin care / body care / essential oil	Any one-time seal stays sealed.
Cosmetics / perfume / beauty tools	Any one-time seal stays sealed.
Digital products / home appliances (excl. cameras & large appliances)	Internet-access permit undamaged; no water damage.
Digital / SLR / camera	SLR shutter pressed no more than 20 times.
Large home appliances	TV & air conditioner not wall-installed (simple testing allowed); washing machine not used with water.
Models / anime / cosplay / board games	Tapes and plastic seals on models, figures and BJD are not removed.
Electronic components	No soldering; ICs never mounted on a base; consumable seals (thermal paste, adhesives, conductive glue/ink) intact.
Game software	Any one-time seal stays sealed.
Pet food / health products / drugs	Any one-time seal stays sealed.
Books / magazines	Seal intact; no folding, water stains, marks, ink or reading traces.
Animal health products / veterinary drugs	Any one-time seal stays sealed.
Food, cosmetics, medical devices, personal care, adult supplies, baby diapers, books, audio-visual	Manufacturer seals or plastic wrap must remain intact.

Frequently asked questions

My order isn't eligible for the return service but the item has a problem. What can I do?

OOPbuy will check with the seller and look for a solution. If there's a real quality issue, OOPbuy helps protect your rights — even when the standard no-reason return doesn't apply. If the seller confirms there's no quality problem, returns aren't available under platform rules.

Who pays the shipping for a return?

For a personal-reason return you pay it; the product must come back new and resalable. If the seller sent the wrong item or it has a quality fault, OOPbuy does not charge you for the return.

I bought a free-shipping item. Do I still owe anything on return?

Yes. For free-shipping items the original shipping cost is reimbursed to the seller when you return or exchange, in addition to the return shipping.

When does my refund arrive?

Refunds are calculated on the actual product price paid and are processed once the returned item is received and verified. The amount goes back to your OOPbuy balance or original payment method per the transaction record.